FAQ

FAQ-More Info

Shipping

Q. How much is shipping?
A. For aluminum and canvas products, domestic 48 state and APO/FPO UPS Ground shipping is always FREE and included. Upgrades to HI, AK etc. is flat rate $20, see checkout page. Acrylic Face Mount Limited fine art pieces are billed at packing and freight cost, with most if not all included in purchase price. See product page for details.

Q. How long does it take to produce and ship my artwork?
A. All art is custom produced to order. It takes about 4 business days to produce most canvas and aluminum products. Please note: orders received on the weekend are not processed until Monday. Shipping time varies by location but averages 3-4 days. Acrylic Face Mount Limited fine art pieces are produced locally in San Diego County and average 10 days in production.

Q. Do you ship internationally?
A. We do not currently ship artwork outside of the US, with the exception of US Military APO/FPO addresses.

Quality/Repair

Q How durable is my product?
A. All artwork features the longest lasting inks and UV protection coating for many years of enjoyment. Aluminum prints feature longevity that surpasses a normal photo print.Canvas prints are bonded to the sub-frame over an mdf panel, ensuring the canvas will never sag or drape. Do not allow any type of photographic artwork to be displayed in direct sunlight.

Q. I slightly scraped the edge of my canvas while moving, how can I fix?
A. Since the edges are all black, a permanent-type black marker will usually do the trick! In the unlikely event that you damage the face of the canvas, Copic brand markers, found in arts and craft stores, have a great reputation.

Q. Can I add a frame to my canvas? How about a wire or d-rings?
A. No, and we cannot be held responsible for changes or enhancements that you make to your canvas. San Diego Squares canvases are specifically designed to be hung, as is, without framing or additional hardware. Canvases that have been damaged through the addition of hanging hardware are not eligible for return or replacement. Do not install a wire hanging kit by attaching the wire to the pre-installed sawtooth hangers.

Q. Can I clean my artwork?
A. If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth. Light dusting is always fine. Aluminum prints are very durable and scratch resistant. Should more than dusting be required, we recommend using a damp soft cloth. Acrylic art should only be cleaned using microfiber or very soft cotton. Please use special plastic cleaners designed for acrylic like Novus. This will be supplied to you with local delivery. We use Novus, available here on Amazon.

Q. Are canvas products screen printed like t-shirts?
A. No, these are printed using the fine art giclee inkjet process using an 8 color ink set for maximum color and clarity! Giclee canvas wraps will provide decades of viewing pleasure!

Installation

Q. Will I need wall anchors for installation?
A. Not likely with canvas or aluminum. 16" canvas panels weigh only 1.5 pounds. Our largest 36" panels weigh under 7 pounds and are supported by 2 hangers. Acrylic pieces are heavier and at least 2 wall anchors are recommended to support their weight.

Q. Do I need to install any hardware to hang my artwork?
A. No, it is ready to hang. Picture hangers are not recommended for canvases or standard HD Aluminum. Nails, drywall screws and light anchor bolts are most common.

Ordering Info

Q. What size should I purchase?
A. Just like a big screen TV, you should get the largest size that works in the space that you have available and with your budget. Very few people want a smaller TV.

Q. Can I order these in custom sizes or photo prints?
A. Sorry, no customization or options on this website. You may find what you need in the exclusive collection at www.shayart.com or contact us at the contact link above.

Q. Would SD Squares be good in a hallway?
A.  These are great in hallways! The 2 smaller sizes are recommended. Prints look best when you can "back away" enough to see the whole image. It is difficult to get far enough away from a 36" square in a hallway.

Other FAQ

Q. I see your logo sometimes on your images. Will my artwork arrive with a logo or signature on it?
A. No logos or signatures appear on final products.

Q. How do canvas photo prints differ from a normal print on photo paper or HD Aluminum?
A. Photo paper is very smooth compared to genuine artist's canvas. The canvas material adds a visible texture to the image due to the weave of the fiber. When viewed up close, it adds a pleasant, unique dimension to the artwork. From a normal viewing distance, the canvas creates a subtle, soft painterly feel. Some people remark that certain images almost look a little like a painting when printed on canvas.

Q. My canvas image wraps around the face a tiny bit onto the side edge, is this normal?
A. Yes, there is around an 1/8" of variance at the edge of the canvas. With the black edges of the canvas wrap, this ensures that if you accidentally damage or scuff your artwork, it will blend in better at the edge and be less noticeable than if it were on pure black. You can see close ups of the canvas on the Product Info page.

Q. What is your return policy?
A. Your satisfaction with the print and overall quality is paramount! If your print arrives damaged or there are any problems with the manufacturing, please take photos and let us know ASAP at the contact link above, we will make it right as quickly as possible! These products are custom made for you upon order and we want you to be happy. We would love to hear your feedback and always strive for 100% satisfaction. If there's a quality issue with your artwork, we will replace it! Due to the custom manufacturing process, standard returns are not available. Please contact us with any questions regarding this.


We use only premium quality materials and labs for our products. Our ink, and coatings are formulated to work together to provide the highest quality, longest lasting product available.


Questions? email to contact us View more photography  at www.shayimages.com

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